Alerts while managing ‘Google My Business’
The traditional way of word of mouth and print media advertisements alone can’t make your marketing to the desired height. But along with digital, you can! Most people think that Healthcare Digital marketing is good for any hospital/clinic, big or small, whether it is providing best service or poor service to their patients, it can fetch good ROI(Return on Investment). This is not true. Digital marketing works well only for healthcare units providing the best possible care to their patients. You can attract more revenue through digital media marketing techniques, but if you are not justifiable to your mission of providing better healthcare to the people, the same digital media can pull you back, decline your revenue and drop down to an end your business. You may ask the reason for this happening.
Since the human race had transformed their lives digitally, the generation wholly insists on the internet for any searches or needs. Despite several firms operating intentionally in fraudulent motives, Governments are firm on implementing foolproof cyber laws for their citizens. Companies are more aware and competent about their customers, in providing the best services in order to maintain their customer strength. Social media has grown well in publishing user comments for any post, product or any advertisement they get. If your ad or post has any fault or any question in its authenticity, that will be registered by the user and thereby a possibility to get backfired.
The Google Small Business and Negative reviews
The GMB is a goldmine platform for any local small business firms. When healthcare is concerned GMB plays a vital role in getting patients. By registering the clinic/hospital, its facilities and services reach the public in an easy way. When any person gets a sudden sick/accident, what others around think is, to risque the patient and run to immediately a nearby good hospital. If any hospital immediately accessible to them but with negative reviews may lose the business.
Your goal with every patient must be to make sure they leave happy and satisfied with their visit. Keep those full filled feelings going throughout not just until their next visit with social media or with a direct hospital visit. Stay connected and stay alive in their lives even after their visit.
You can’t predict sometimes how a negative review occurs. It might be intentional. In that case, an immediate and polite reply is advisable, so that it should not anyway affect the goodwill of the clinic/hospital.
Want to run GMB effectively at your Google Account? Need a free consultation on ‘How to manage GMB?’
Want to know more about Healthcare/Dental Digital marketing? Please Call R.Rajendren 9840453036